Chef Mark Mattern, MBA, CEC

EXECUTIVE  SUMMARY   Amuse restaurant and bar” (NAME TBD) is Global fusion cuisine concept that presents  small plates with bold flavors in fashionable décor with an upbeat atmosphere. The  restaurant will be a gather place that is recognized as place where patrons are looking  for quality food served at reasonable prices in a fashionable setting.   Located in the growing northern suburbs of Pittsburgh at 701 Warrendale Drive,  Warrendale, PA 15086  Quality food and excellent service will be our restaurants culture: The culture behavior  model is based on five steps of service excellence that has successfully been used in the  top restaurants and resorts in the world that include the  Ritz Carlton and Walt Disney  World Resorts and Restaurants: These service steps are: Enter; Inquire; Exceed; Exit  and Follow. They will be the foundation of our culture. This program has been written  and designed to achieve excellence...